Essential telephone sales techniques

Mastering the art of selling by telephone requires an understanding of why and how people make decisions to buy.

What will be covered?

During this course participants will learn how to:
• plan their day to maximise sales
• open the call
• talk with enthusiasm
• create positive relationships with customers
• sell the benefits
• make appointments
• handle objections
• detect buying signals
• close the call.

Please note that the content of all Freshwater Academy courses is tailored to the specific needs of the participants. The learning outcomes listed above are only a guide.

Who is this course for?

All staff who make appointment-setting or sales calls.